During a 2 week period in February, we monitored all calls coming into the dispensary. As a result of this audit we found that a large number of people were calling to either order a prescription or to check if their prescription was ready.
We would like to remind patients that requests for medication can be left on our answerphone line (015242 72510) and these are picked up several times a day. Alternatively, prescriptions can be ordered online (see the repeat prescriptions page) or the repeat slip being put in the box in the reception at Kirkby Lonsdale.
We ask for 2 working days to process your request. Please refer to the prescription waiting times on the repeat prescription page for more information. These are also displayed in the waiting room at Kirkby Lonsdale and Hornby
If we can reduce the number of telephone interruptions it will enable us to have all prescriptions ready within 2 working days and will also help us to maintain concentration which is important when we are dispensing drugs. It will also reduce the number of phone calls coming into reception so you should be able to get through to the surgery more easily when you need to speak to us.
Paracetamol is a common pain killer that can be bought over the counter. A box of paracetamol on prescription costs the NHS approximately four times as much as it does to buy over the counter at a pharmacy or supermarket. Due to the large number of people requesting paracetamol for OCCASIONAL use, we encourage patients to purchase supplies from a pharmacy or supermarket. Patients who are prescribed paracetamol and take on a REGULAR basis are not expected to purchase over the counter.
If you do NOT normally pay a prescription charge, pharmacists (within South Lakes) are able to provide you with advice and/or medications for minor conditions FREE of charge.
Below is a link the poster we are using for our campaign within the surgery:
Paracetamol Information Poster