Lunesdale Surgery Patient Participation Group
Our patient group is a "virtual" group which means that we exchange ideas and feedback either electronically or by post. We chose this model for our patient Participation Group (PPG) to enable as many people as possible to feedback their ideas to us, at a time convenient to them without having to come in to a regular meeting. We are always pleased to receive feedback, comments or suggestions because this lets us know what we are doing well and also where we can improve things
We get this feedback from a variety of different means both formal and informal, friends and family questionnaires, suggestions left in the boxes in receptions, complaints, verbally through conversations with doctors and other staff and through information received from our PPG.
At the moment we are trying to increase the number of patients in our group to make it more representative of our practice population. Currently the numbers are small and most people are in an older age band. We want to encourage more diversity because in planning services we need to take account of the views from people of all ages.
From time to time we will send out brief surveys specific to our practice asking about things such as how easy it is to get through on the phone, are appointment times convenient and recently we asked for patients willing to speak to the Care Quality Commision in preparation for our inspection. Any involvement is voluntary, we never ask for medical information and replies are anonymous.
Increasingly, patient groups are being asked to contribute to local discussions on developing healthcare services for the future and any such requests would also be sent out to our patient group inviting them to become involved.
Signing up is easy - follow the link on the right hand side of this page and we will sign you up.