Complaints Procedure

We welcome any comments you may have on the services we provide, whether that is a compliment, a concern or a complaint. Our aim is to provide the best possible care and treatment for you and understand that although we strive for excellence, occasionally things may go wrong or may not be how you would like.

If you wish to complain:

If you wish to make a complaint then we ask that you contact us as soon as possible after the cause of the complaint as this will make it easier to investigate and establish what happened. If that is not possible, then we ask that we have details of your complaint:

or

You can send compliments, feedback or complaints by:

We aim to acknowledge your complaint as soon as possible, usually within three working days where possible. Where appropriate, we may offer to meet with you to discuss your concerns further if we require additional information to assist with our investigation. We aim to respond to all complaints in writing as promptly as possible. However, some investigations may take longer than others. While we strive to provide a response within 10 working days, this may not always be possible. If there is an extended delay, we will keep you informed.

We would like to think that you would be able to raise any problems with us directly, but if you feel unable to do so, you can complain directly to Morecambe Bay CCG by clicking here

Alternatively, you can register your complaint directly with NHS England.
Tell us about your experience :: University Hospitals of Morecambe Bay NHS Foundation Trust

We welcome all feedback and complaints are often a chance to hear directly from patients and work together to improve our service.  It will not affect the care that you receive from the practice in the future.